Customer service agent

We’re Hiring! Medical Scheduler / Patient Services Coordinator

Are you organized, patient‑focused, and great at managing high‑volume scheduling in a medical environment? We’re looking for a Medical Scheduler / Patient Services Coordinator to support a busy pediatric practice and ensure every patient receives timely, accurate, and compassionate care.

This role is essential to keeping daily operations running smoothly and delivering an exceptional patient experience.

🔧 Key Responsibilities

• Schedule appointments for all patients, ensuring same‑day visits for sick patients
• Answer calls promptly and professionally following office scripts
• Enter and update accurate demographic and insurance information in HealthFusion
• Inform patients of outstanding balances and process payments over the phone
• Coordinate with billing when patients have questions about balances
• Check if patients are due for well‑child checkups (WCC) and schedule accordingly
• Review appointment details (date, time, provider, location) with callers
• Remind families to arrive early and bring necessary medical records
• Notify the on‑call doctor when late arrivals occur after office hours
• Work daily on the WCC list and track outreach and scheduled appointments
• Enable patient portal access and direct calls to appropriate departments
• Confirm next‑day appointments after 1 PM
• Escalate clinical messages, lab results, and prescription refill requests appropriately
• Follow ADHD medication protocols and visit requirements
• Direct medication, lab, and form requests to the correct internal teams
• Address fever‑related questions following standard procedures
• Generate newborn notification forms and coordinate with internal staff
• Manage return mail lists and act as a liaison between patients and the office
• Use sound judgment when handling calls and patient concerns
• Support additional administrative tasks as needed
• Be flexible to work on‑call, weekends, and holidays

🎯 Required Skills

Hard Skills

• Data entry accuracy
• Customer service experience
• Healthcare or medical office experience
• Insurance verification and management
• Appointment scheduling
• Billing and collections support
• Medical records management
• Prescription management
• Patient portal management

Soft Skills

• Strong communication
• Excellent customer service
• Attention to detail
• Problem‑solving
• Time management
• Flexibility
• Team collaboration
• Empathy
• Organizational skills
• Professionalism

Apply now!