Intake Specialist (EJCL)
We are looking for a dedicated Intake Specialist to join our team. This role blends direct client interaction with essential administrative tasks.
Key Responsibilities
- Accurately input client and attorney information into the case system.
- Prepare and send correspondence for new cases.
- Set up accident reports and insurance claims digitally.
- Request medical bills and records approved by attorneys.
- Handle inbound client calls and confirm key details.
- Perform administrative tasks with strong attention to detail.
Ideal Candidate
- 1–2 years of experience in customer service or similar roles.
- Strong organizational and communication skills.
- Ability to work independently with high accuracy.
- Comfortable with digital systems (Litify experience is a plus).
- Warm, clear, and professional phone presence.
- Empathetic, patient, and respectful in sensitive situations.
Work Environment
This position combines client calls with back-office tasks. We seek someone who can smoothly switch between both while maintaining a compassionate tone.
Requisitos
Estudios
Sobre ADMINISTRACION DE CALL CENTERS, SOCIEDAD ANONIMA
Allied Global started operations in Guatemala in 2005. It began with 50 employees and has now grown to more than 7,000. It is a Contact Center and BPO (Business Process Outsourcing) company for clients in different industries such as telecommunications, cable, banks, etc. Allied Global has operations in Guatemala, Belize, United States, and Honduras.
Allied Global believes and knows that the motor of the company is its people, and therefore, provides them with the necessary tools for them to perform their jobs in a pleasant environment and with the latest technology. It also offers growth opportunities for its employees. Last but not least, Allied Global continually trains its talent, to challenge them daily to be better personally and professionally.
Allied Global is committed to being the best partner to its clients by providing solutions they need with outstanding results, complying with all regulations and implementing the best technology solutions at the most competitive price. We are dedicated to exceeding client goals at all levels, with integrity that will foster continued long-term client relationships.
